How do I place an order? 

Ordering online from Hami Jewelers is simple! When viewing an item, simply select your item and then click ‘Add to Cart’.  You can review the items in your Bag at any time by clicking on the ‘My Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and complete your order. 


How do I checkout? 

Once you have your desired items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or to create an account. Next, choose your preferred shipping method. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing your order details.


I’ve just placed an order. Where is my confirmation email?

Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Service team at


I’m unable to place my order. What do I do? 

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Service team at


Did you receive the order I just placed?

After you place your order on, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email or your order is not visible in your account page, please write to our Customer Service team at


Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service team within the hour at with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.


How can I update my billing/shipping addresses?

Please email regarding this matter. Please note that all shipping address changes must be made within 1 hour of an order being placed by emailing our Customer Service team at Changes to your shipping address can only be made if your order has not been shipped.


It looks like my card was charged twice. Why?

What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.

Please only click the ‘Complete Order’ button once during checkout to avoid duplicate orders being placed. 


Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to the original payment method. Unfortunately, we are not able to cancel an order after it has already been shipped.


How can I check the status of my order?

Simply sign into your account and look at your Order History and click on the order number. In doing this, you can check the status of your order.


Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk/Spam folder, as it may have been received there. If you cannot find it please email and we will send it to you. 


The tracking number for my number isn’t showing any tracking updates. Where is it? 

Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country. 


What is the return policy?

If for any reason you are dissatisfied with your Online purchase, you may return, exchange, or receive store credit for your item(s) within 5 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. You will be responsible for the cost of return shipment. 


Can I purchase your items in store? 

Definitely you can. Our store is located at International Jewelers Exchange on 8221 Glades Road Suite 101, Boca Raton, FL 33434.


What payment methods are accepted?

We accept all major credit cards including Visa, Mastercard and Discover.


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